Free UK Postage When You Spend Over £50

Customer Service

Shipping & Delivery
If you're ordering from mainland UK, these are charged at a flat rate of £3.95, unless you spend over £50.00 to one postal address, we are unable to deliver to P. O. Boxes. We normally send orders out within three days of receipt of payment, however at busier times of the year this may take up to seven working days. Please make sure that your address is written fully and correctly, we take no responsibility in parcels going to an incorrectly given address. Most orders are sent via Royal Mail 48, however if the parcel weighs above 2kg, it will be sent via DPD Local. If your parcel is being sent via DPD, and you have provided your telephone and e-mail when entering your order, we will provide this information to their tracking system to ensure you get regular updates on when your parcel(s) are due to arrive, or if they have been left in a safe place, or even taken back to the depot. This information isn't stored, and is only used for this purpose. DPD deliveries also will require a signature on arrival.
Privacy & Security
Here at Emma Ball Ltd, we value our customers and their privacy. Any information given to us is held with care and security. We will need full address and contact details so that your order arrives with you on time. To keep you up to date with our latest products, news, promotional offers and events we will contact you by email if you have signed up to our newsletter. You will not be sent any unsolicited materials unless you indicate that you want to receive details about products, offers and events etc. when you register. We do not provide your personal details to other companies or individuals for their marketing purposes
Returns & Replacements
If for any reason you wish to return your order, please return in its original packaging within 30 days to the address - Emma Ball Ltd, Top Floor Warehouse, Hartley Business Centre, Hucknall Road, Nottingham, NG5 1FD 01159858081 . We suggest keeping a proof of postage also. Unfortunately, we cannot reimburse the cost of postage unless the items are faulty or delivered in error, we will refund or exchange once received. We are happy to exchange items free of charge if you pay for the postage sent to us for the swap.
Ordering
Emma Ball Ltd’s registered office is Third Floor warehouse, Hartley Business Centre, Hucknall Road, Nottingham, NG5 1FD. Number 5342621. Vat number 705806932 All rights, including copyright, in this website, are owned by or licensed to Emma Ball Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose. In order to make a purchase through this website or to use some of the services or features made available to you on our website, you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address, which is true, accurate, current and complete in all respects. Should any of your registration information change in future you are required to amend your personal online account immediately. We may change the registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided. Every care has been taken in the preparation of the content of this website, in particular, to ensure that the details, descriptions, and prices quoted are correct at the time of publishing. All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the products ordered plus VAT at the current rate and delivery charges as set out in the delivery options section of this website. While the colour reproduction is a close representation, every pottery piece is individual and variations in actual goods may occur. You are able to correct errors on your order up to the point at which you click on ‘ Confirm Order’ on the Shopping Basket page of our ordering process. We also make delivery overseas, charges do vary please contact us with any questions We will notify you as soon as possible to acknowledge receipt of your order and when approximately it should arrive. Should you require any information about your order, please contact us at sales@emmaball.co.uk, quoting any order/reference given. All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. You should inspect the products upon receipt and check that everything specified is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel your order in acceptance with your cancellation right and/or you return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the goods at a later date. Under the distance selling regulations, you have the legal right to cancel your order within seven working days of receiving the goods. For further details of how to return goods please see our returns policy and procedure. Where goods are delivered to a third party you may exercise your right to cancel if you are able to returns the goods to us. See Delivery & Returns for further details. Your statutory right's are not affected. If you wish to cancel your order before despatch, please contact us.
Payment & Pricing
Prices are shown inclusive of VAT where applicable. Payment may be made via paypal, through the website. You may also phone through an order and pay via visa, mastercard, debit and electron cards. Or alternatively, post your order and a cheque made payable to Emma Ball Ltd, and posted to the address on the contacts page Please remember that when we accept your submitted order for goods on this website, there will be a legally binding contract.