If you have any further questions regarding Emma Ball deliveries, please e-mail us at firstname.lastname@example.org.
uk standard delivery
– Standard delivery is charged at £3.95 (it is free if you spend £30 or more)
– Standard Service used is Royal Mail 48. This usually arrives within 2-5 days, depending on busy periods, weather, and services.
– Larger/Heavier items are sent via DHL – This method requires a signature You will be e-mailed on despatch which method your parcel(s) have been sent through.
– We will let you know which method your parcel has been sent through
Using DHL/DPD Depending on your location
This will require a signature
– Free if you spend over £60 for a Mainland UK Address (please note you MUST select this option when picking a shipping choice)
– Charged at £6.00 for mainland UK, if below the £60, usually this is delivered within 1-2 Working days depending on your location.
– Not Available to check out online at the moment (this is to avoid you being overcharged on smaller items). HOWEVER….
– Make a list of codes/product descriptions, and e-mail the list to email@example.com
– We will then get an accurate shipping quote for you which will be valid for 48 hours, please be patient whilst we look at what you would like and get the quote, in busy times it could be a few days!
– We only charge you what we are charged, as it depends on the weight and size on the parcel(s)
– We search to get you the cheapest option, whether it’s through Royal Mail, or a courier service
– With orders to the EU- at present, we are creating a special order via our ETSY shop, as we’re finding that way the most straightforward way to deal with the tax system (Sorry!!), you should still email us with your list and we’ll do the rest ;0)